Return Policy - PandaBestDeals.com

At PandaBestDeals.com, your satisfaction is our top priority. We strive to ensure every customer is delighted with their purchase. If something isn’t right, our straightforward return policy makes it easy to resolve any issues. Read below for details on returns, exchanges, and warranties. Have questions? Contact us – we’re here to help!

1. Not Satisfied with Your Order?

If you’re not completely happy with your purchase, we offer a 30-day return or exchange policy from the date of delivery. Here’s how it works:

• Contact Us: Reach out within 30 days of delivery to initiate a return or exchange.
• Condition: Products must be unused, in their original packaging, and undamaged. Include all original paperwork, accessories, and warranty cards.
• Shipping Costs: The original shipping cost is non-refundable. Return shipping to our warehouse in China is at your expense.
• Process: Once we receive and inspect the returned item, we’ll issue a full refund (excluding shipping) or send a replacement, based on your preference.

2. Received a Damaged or Defective Product?

If your product arrives damaged or defective, we’ll make it right quickly. Follow these steps:

• Notify Us: Contact us within 48 hours of delivery to report the issue.
• Provide Evidence: Send clear photos of the damaged product, packaging (inside and outside), and any visible damage.
• Resolution: Depending on the situation, we may cover return shipping costs to our China warehouse and send a replacement immediately. In some cases, a refund may be offered.

3. Product Issues After Use

If a product becomes defective after use, we’ve got you covered under the manufacturer’s warranty:

• Warranty Period: Each product comes with a manufacturer-specific warranty (details included with your order).
• Resolution: Contact us with details of the issue. We’ll work with the manufacturer to provide a replacement part, repair, or other solution based on their terms.
• Our Commitment: We’ll do our best to resolve the issue promptly and ensure your satisfaction.

FAQs

How do I start a return?

Email us within the specified time frame (30 days for dissatisfaction, 48 hours for damages) with your order details and issue description.

Who pays for return shipping?

For dissatisfaction returns, you cover the cost of shipping back to China. For damaged or defective items, we may cover return shipping, depending on the case.

How long does a refund take?

Once we receive and inspect the returned item, refunds are typically processed within 5–10 business days.

What if my product is out of warranty?

Contact us, and we’ll explore options to assist you, even if the warranty has expired.

Need more help?

Our team is here to make things right. Visit our Contact US page for support.